Plans change, and moving a lesson is usually no trouble at all. Here is what we ask.
We ask for at least 24 hours' notice to cancel or move a lesson.
This applies whatever the reason. The slot is held for you and not offered to anyone else, and at short notice it cannot be filled.
Email bonjour@french-ici-tutoring.com. The notice period runs from when the message is received rather than when it was sent. Lesson times are set in French time (Paris), so please allow for the difference if you are elsewhere. The UK, for example, is one hour behind.
If a learner does not arrive, Nathalie will wait for 15 minutes and stay available for the rest of the scheduled time. The lesson is charged in full. Arriving late does not extend the lesson past its scheduled end.
If Nathalie needs to cancel, you will get as much notice as possible and the lesson is rescheduled at a time that suits you, or refunded in full if you would rather. This applies however short the notice.
If a lesson cannot go ahead because of a problem at Nathalie's end, it is rescheduled or refunded in full. If the problem is at your end and the lesson cannot run, the usual notice rules apply, though we will always be reasonable about a genuine one-off failure.
Illness and emergencies happen, and we do not ask for proof. The 24-hour rule still applies, because the slot is still lost, but if something serious has happened please get in touch. We cannot promise the same flexibility every time, but nobody is penalised for being honest about a genuine crisis.
A shared lesson is booked as one lesson. If one person cannot make it, the lesson can go ahead with whoever is available, or be moved with the usual 24 hours' notice. It is not split or partly refunded.
If you are a private individual, you have 14 days from payment to withdraw from a booking under French consumer law. How that works, including what happens if lessons have already started, is set out in our payment policy.
There is no contract to sign, no notice period and no cancellation fee. You can stop at any time. Single lessons already paid for and not yet taken are refunded. Unused pack lessons follow the pack terms in the payment policy.
See also our payment policy for how invoices, currencies and lesson packs work.